Fixed Ops Tools and Techniques
Presented at WRN Business Meeting: September 2015
SESSION OBJECTIVE: Use the best practices discussed in this session to increase profitability from fixed operations and create a customer-first culture.
Revolutionize the Service Lane Experience
SESSION OBJECTIVE: Develop a plan using the proven RSLE Zone Approach to establish a seamless and satisfying service experience.
Selling Tires in the Lane
SESSION OBJECTIVE: Create a selling experience whereby the value of premium tires is based on the products a customer already perceives as delivering high value. Here is a strategic 5-step process.
SESSION OBJECTIVE: ServiceSmarts is an online tool for measuring and reporting service retention. Use this tool to improve your service retention and profitability.